Are you looking for a job that offers the flexibility to work from home? If so, then you may be interested in finding a remote customer service position. Remote customer service jobs are becoming increasingly popular because they allow employees to work from anywhere with an internet connection. This can be a great option if you are looking for a career that offers more flexibility and freedom. Keep reading to learn more about what remote customer service jobs entail and some tips on how to find them.
Table of Contents
- What is a remote customer service Job?
- What does a remote customer service job entail?
- How to find remote customer service jobs
- 3 keys for succeeding in a remote customer service job
What is a remote customer service Job?
A remote customer service job is any role where you work away from the traditional office and interact primarily with customers over the phone or via online channels. These jobs often involve resolving customer inquiries or complaints, troubleshooting account issues, or resolving technical issues. Some roles are strictly about customer relations, while others involve some level of technical troubleshooting.
What does a remote customer service job entail?
Depending on the role and company, remote customer service jobs will have different responsibilities and expectations. In general, you’ll be expected to solve customer issues and address concerns, manage a high volume of inquiries, work on a self-directed schedule, and be able to communicate effectively and professionally, both in writing and on the phone.
If you’re working on-site, you’ll likely have more structure and more consistent hours. If you’re working remotely, though, you’ll be expected to be highly self-disciplined, organized, and able to work independently — and on your own terms.
Remote customer service jobs can be fast-paced, and you may be expected to work on weekends and evenings, depending on the company’s normal hours of operation. Some companies may offer more consistent daytime hours, while others are more flexible. In general, though, you can expect to be on call, with your availability expected 24/7. These jobs also often pay a bit less than on-site positions.
How to find remote customer service jobs
You’ll need to be strategic and find the best companies hiring for these roles. There are many great resources for finding remote work.
The most traditional way to find remote jobs is to search job boards. You’ll want to look for jobs that are labeled as remote, or have “telecommute” or “work from home” in the description — although these terms aren’t always accurate. Some sites feature remote work opportunities in many different industries.
- We Work Remotely
- Remote OK
- Working Nomads
Another way to find work is to use your social networks. Ask your friends and connections (including your virtual connections on platforms like LinkedIn) if they know of any companies hiring for remote roles. Your network may also be able to help you find leads on the inside. You may be able to find leads by asking your current colleagues and managers if they know of any remote opportunities. Remote communities.
3 keys for succeeding in a remote customer service job
A successful remote customer service job hinges on three key factors: professionalism, organization, and self-discipline. Demonstrating these traits will help you succeed in this type of role — regardless of the company.
To succeed in a remote customer service job, you’ll need to be professional at all times. This means being polite, kind, and tactful in all your interactions, both in person and online. You’ll also need to be knowledgeable and have excellent communication skills, both in written and spoken form.
A remote customer service job may require you to be very organized and focused on managing your time effectively. You’ll need to be able to prioritize your work effectively and know how to manage your time to meet all your deadlines and goals. Organization also extends to your work environment. You may need to use different tools and apps to stay organized. This will help you stay on top of your work and be prepared for any situation that comes up.
Remote customer service roles are often independent and self-directed. To succeed in a role like this, you’ll need to be able to motivate yourself to stay on track and reach your goals. This may involve creating a daily or weekly routine to keep yourself on track, and setting goals for what you want to accomplish.
What do remote customer service jobs pay?
Remote customer service jobs pay an average of $34/hour, according to Indeed data. Pay rates will vary based on the company and type of work, but these roles typically pay above the average U.S. hourly wage of $22/hour.
How do you find the right remote customer service job?
When you are job searching, it can be helpful to have a plan for where you’ll look for work. This includes knowing which websites and job boards you’ll use, as well as what you’ll include in your resume and cover letter when applying for jobs.